Terms and Conditions of Tree Service Contract
Performance by Southeast Arborist, LLC: Work crews shall arrive at the job site unannounced unless otherwise noted herein. Southeast Arborist, LLC shall attempt to meet all performance dates, but shall not be liable for damages due to delays from inclement weather or other causes beyond our control.
Workmanship: All work will be performed in a professional manner by experienced personnel outfitted with the appropriate tools and equipment to complete the job properly. Unless otherwise indicated herein, Southeast Arborist, LLC will remove wood, brush and debris incidental to the work.
Insurance: Southeast Arborist, LLC is insured for liability resulting from injury to persons or property, workers compensation and commercial auto.
Ownership: The customer warrants that all trees, plant material and property upon which work is to be performed are either owned by him/her or that permission/permitting for the work has been obtained from the owner, HOA, City/Town or County. Southeast Arborist, LLC is to be held harmless from all claims for damages resulting from the customer’s failure to obtain such permission.
Release of liability: Southeast Arborist, LLC is not liable for impressions or damage made to lawn during work procedures. Southeast Arborist, LLC is not liable for damage to irrigation lines or sprinkler heads during work procedures. Southeast Arborist, LLC is not liable for damage to hardscape, landscape or plantings in work zone. Southeast Arborist, LLC is not liable for damage to septic systems if location is not properly identified and marked by the customer. Southeast Arborist, LLC is not liable for damage to driveways or roadway caused by equipment operation and vehicles including but not limited to oil or fuel stains, marks and cracks on cement, pavers or pavement. Southeast Arborist, LLC is not liable for tears in screens on windows or enclosed patio areas where brush by is unavoidable. Southeast Arborist, LLC is not liable for cracked/broken roof tiles or torn/missing roof shingles if the situation is deemed unavoidable due to site conditions. The customer will assume all costs to repair such damage if any were to occur. Southeast Arborist, LLC will use any and all work procedures and equipment necessary to minimize our impression on your property.
Notice: If vehicles, trailers or property are left in an area preventing Southeast Arborist, LLC from performing the job, causing us to delay or rescheduling, a $200.00 fee will be applied to the total quoted price. The customer is responsible to pay the $200.00 fee regardless if they wish to reschedule or cancel in order to compensate Southeast Arborist, LLC for our time and fuel expenses. If a customer wishes to cancel after such an event the non-refundable deposit cannot be used as any portion of the $200.00 fee.
If a customer wishes to cancel a scheduled job with Southeast Arborist, LLC they must give at least 48 hour notice. If the customer fails to give proper notice they will be responsible to pay a cancellation fee of up to $200 if their non-refundable deposit does not meet or exceed the cancellation fee.
If a customer schedules work at their property and fails to get any and all required permits or permissions for their community, county, town or city resulting in the job being shut down or postponed Southeast Arborist, LLC is not responsible or liable. Once Southeast Arborist, LLC has commenced to work on the property, if the job were to be shut down or postponed because the customer neglected to inquire or inform Southeast Arborist, LLC of required permits or permissions, the customer is responsible to pay the full quoted amount, regardless of the amount of work that has been performed. If the customer obtains proper permits or permissions and wishes for Southeast Arborist, LLC to complete the work the customer will have to pay an additional rescheduling fee of 300 dollars. All permitting and permissions are the customers responsibility to obtain if they are required, although Southeast Arborist, LLC is able to assist in obtaining such permits in certain circumstances at the customers request.
Terms of Payment: All accounts are net payable upon receipt of invoice. A service charge of 1.5% will be added to accounts not fully paid 30 days subsequent to the invoice date.
If a check has been canceled or funds are not available the customer is responsible for payment in the full invoice amount, plus any and all bank fees.
If paying by credit or debit card a 5% convenience fee will be added to the total quoted price. Once payment is processed you agree all work was done to satisfaction, without damage or incident; waiving your right to dispute charges with your bank or creditor to receive a refund.
If outside assistance is used to collect the account, the customer is responsible for all of Southeast Arborist, LLC’s costs associated with the collection, including, but not limited to, attorney fees and court costs.