Our insurance claims process starts the moment you call. For emergency situations, we respond immediately to secure the scene and prevent further damage — which is exactly what your insurance policy requires. While our crew addresses the immediate hazard, we simultaneously begin the documentation process: photographing the tree's position, the damage to structures, the surrounding conditions, and any contributing factors.
After the emergency is stabilized, we prepare a comprehensive claim package. This includes our ISA Certified Arborist's professional assessment of the tree — species, size, health condition, and cause of failure — along with a detailed scope of work and fair market pricing. We photograph everything from multiple angles and provide written descriptions that give your adjuster exactly what they need to process the claim.
We communicate directly with your insurance adjuster when needed. Because we speak the industry's language — covered perils, dwelling coverage, debris removal limits, code of ordinance upgrades — our conversations with adjusters are productive and professional. We can explain why specific equipment was necessary, why the job required the hours it did, and why our pricing reflects fair market rates for certified arborist services on the South Shore.
For homeowners who want to streamline the insurance billing process, we also work with Clarity Market — an insurance invoicing platform designed specifically for emergency tree services. Through Clarity Market, you can review and sign contracts online, and the platform generates professional documentation with market-rate comparables that support your claim. You can review our Clarity Market profile and sign a service contract at: https://claritymarket.com/tree_service/ma/plymouth/southeast-arborist-llc/contract